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After-hours Solution Components

Our After-hours solution consists of four crucial parts:

Clients. These are your customers that you are providing after-hours support for. It could be medical office or law firm, real estate agency or insurance company.

Users. These are individuals who work for your client. In many cases users have schedules, and your vendors should know wortking hours and act accordingly.

Vendors. These are your sub-contractors. In most cases these are call centers. After leaving for a day, your clients/users would forward phone calls to phone number provided by your vendors.

Agents. These are individuals who work for your vendor; they answer the phone when someone calls your client/user after hours.

Our web based solution will log every phone call. It will ensure that agent specifies caller's name and phone number, call type (regular or emergency), reason for call and his/her conversation. At the end of the conversation, our solution will automatically email/fax/SMS(text) user the log of the phone call. In addition, clients and users are able to login to their portal and check the status of each phone call.









Thanks so much for all your help with these changes and accommodations. I hope I have not been too much of a bother trying to get this new process in place. You have been great!

Sarah Holmes
Old Vinyard Behavioral Health Services